Refund and Cancellation Policy

1. Provider

nylquos.com is operated by PE nylquos.com, Office 14, Business Center Leonardo, 19 Bohdana Khmelnytskoho St, Kyiv, 01030, Ukraine. EDRPOU 43006912. contact@nylquos.com; +380 509 910 7603. Law of Ukraine No. 675-VIII "On Electronic Commerce".

2. Tuition and installments

Prices are shown at checkout with applicable taxes unless stated otherwise. Payment is due before access unless an installment plan is agreed in writing. Schedule, amounts and due dates are disclosed before purchase. Missed installments may pause access without removing statutory rights.

3. Cancellation and refunds

Under Law of Ukraine No. 3153-IX "On Consumer Protection", you may cancel a distance contract within 14 days without reason unless the service was fully performed with your prior express consent. Course terms: 7+ days before start — full refund; 1–6 days — 50%; after start — no refund except statutory rights. Statutory rights are not limited.

4. Non-refundable items

Where law permits, completed sessions, accessed materials and third-party payment fees are non-refundable. This does not apply where Law of Ukraine No. 3153-IX "On Consumer Protection" requires a refund.

5. Request a refund

Email contact@nylquos.com with full name, order number, purchase date and reason. We acknowledge within 3 business days and decide within 10. Approved refunds are paid within 14 days by the original method. Complaints use the same route.

6. Refund request form

Use this form before purchase or lead submission. It redirects to our thank-you page.

Personal data and cookies: Law of Ukraine No. 3687-IX "On Personal Data Protection"; cookies/trackers also Law of Ukraine No. 1089-IX "On Electronic Communications". Advertising: Law of Ukraine No. 270/96-VR "On Advertising".